There is such a group of people, they are always full of enthusiasm, with sweat and footprints, beliefs and original intentions, to practice their dreams and create value. In their ordinary positions, extraordinary and powerful forces burst forth.
In the Baolide family,"Honesty, Gratitude, Love, Loyalty, Responsibility, Responsibility" are their characteristics. "Towards Excellence, Detail-oriented" is their service philosophy as always. In society, they carry forward the positive energy of volunteering and caring for public welfare. In their work, they always put "Customer Satisfaction First" in the first place with the self-requirement of "Standardized Service, Globalized Standards". In the team, they are the best interpretation of "Common Efforts for Common Success", passing on the value pursuit of "Innovation, Breakthrough, Cooperation, Integrity, Efficiency" to everyone around them.
Thriving development is rooted in employees. Look for excellent role models around you, pay tribute to the upward force, and let beauty take root and sprout together.
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Excellent Baolide Employees by Your Side Stories
Cui Yunu
BLD-me Mercedes-Benz Hangzhou Experience Center
customer receptionist
Let the sweetness of the heart enter the heart from the taste buds
No one ever resists good things and food. The dopamine secreted by the pituitary gland when enjoying desserts can not help but make people feel happy. Making desserts and creating sweetness makes Cui Yunu, a person who brings physical and mental pleasure to others, also enjoy it himself, and reaps all kinds of happiness and a full sense of accomplishment.
January 11, 2018 was the day when Cui Yunu joined the BLD family. As a customer receptionist at the BLD-me Mercedes-Benz Hangzhou Experience Center, she became busy at the bar, providing thoughtful and high-quality services to customers. member of the reception team. Since then, the constant pursuit of perfection and wholeheartedly creating a sincere service that makes you feel at home has become a topic that has been lingering in Cui Yunu's mind day and night.
Every day, Cui Yunu uses her warmest voice and most sincere smile to provide suitable drinks and snacks for every customer visiting the showroom. Women and children, elders and people with special needs all require special attention. Therefore, all aspects such as temperature, utensils, taste, etc. have become details that cannot be missed in pursuit of perfect service. Based on customer needs, thinking about what customers think, and providing customers with the most comfortable and exclusive experience with differentiated services that vary from person to person, it is not only the wish of Cui Yunu and the entire team, but also the desire of BLD to create excellent personalized simple pursuit of service.
In the special project of improving customer experience in the store, everyone unanimously anchored the direction of afternoon tea. However, the quality of externally purchased desserts is difficult to guarantee, and the taste and taste are uneven, which has become a major pain point that is difficult to solve. After that, in compliance with food safety regulations, the "Delicious Lab" of BLD-me Mercedes-Benz Hangzhou Experience Center was officially "opened". After get off work every day, Cui Yunu, who was originally a good baker, immersed herself in various platforms such as Xiaohongshu, Douyin, and food making, searching for popular Internet celebrity desserts, and repeatedly improving her baking skills. Finally, every safe and secure raw material turned into a group of exquisite desserts, which were presented to the customers of BLD.
It is said that in order to capture a person's heart, you must first capture a person's stomach. During the long waiting or talking time in the afternoon, with the company of delicious afternoon tea, the atmosphere becomes warmer. The seasons change and the seasons change. Cui Yunu will also adjust the types of sweets according to the seasonal characteristics, constantly finding a balance between freshness and deliciousness. Many customers have also been praised and impressed by the exquisite and delicious homemade afternoon tea.
In her free time, Cui Yunu also makes simple snacks for her colleagues. Under the adjustment of food, the daily work and life are extraordinarily colorful. In addition to improving her self-baking ability, she will also enthusiastically train other friends. Many colleagues who are interested in desserts have gradually learned how to make different desserts. This delicious joy has a long aftertaste in the hearts of customers and everyone.
"Towards Excellence, Detail-oriented" is the long-term service concept of BLD. And customer satisfaction first, creating service with heart has never been a slogan, it is really implemented in every position of every ordinary employee of BLD in the daily work. Cui Yunu did it. He continued to work hard in ordinary and meaningful positions, and used the "sweetness" of the table to let this sweetness from everyone's taste buds enter the heart.
Striving for the trickle, set sail for the ideal life. The temperature of Baolide is also the epitome of all kinds of cultivators. They all have a common distance called beauty. Those who fly to the moon are not afraid of the dark night, those who seek fragrance are not afraid of thorns, and those who embrace life will never lack a stage. We believe that every sincere investment and every shining contribution will be seen.
Solicitation: BLD Human Resource Center
Source: Luo Guoping, BLD-me Mercedes-Benz Hangzhou Experience Center
Editor: BLD Brand Culture Department