There is such a group of people, they are always full of enthusiasm, with sweat and footprints, beliefs and original intentions, to practice their dreams and create value. In their ordinary positions, extraordinary and powerful forces burst forth.
In the BLD family, "Honesty, Gratitude, Love, Loyalty, Responsibility, Responsibility" are their characteristics. "Towards Excellence, Detail-oriented" is their service philosophy as always. In society, they carry forward the positive energy of volunteering and caring for public welfare. In their work, they always put "Products and Services Focus on Customer Needs" in the first place with the self-requirement of "Standardized Service, Globalized Standards". In the team, they are the best interpretation of "Common Efforts for Common Success", passing on the value pursuit of "innovation, Breakthrough, Cooperation, Integrity, Efficiency" to everyone around them.
Thriving development is rooted in employees. Look for excellent role models around you, pay tribute to the upward force, and let beauty take root and sprout together.
-
Excellent BLD Employees by Your Side Stories
Yuan Binbin
BLD Mercedes-Benz Huzhou Experience Center
Sales Consultant
Down-to-earth, serious about selling cars, there is actually no secret to the sales championship
Success may favor those who have persistence. Because of the persistence of surpassing oneself, he immerses himself in the challenge of refinement, just to become a better self; because of the persistence of customer first, he focuses on polishing the details of service, and makes friends with customers with his heart. He is Yuan Binbin of BLD Mercedes-Benz Huzhou Experience Center, who devotes himself to his job and transforms his dedication into fruitful results.
In 2019, Yuan Binbin joined BLD and became a part of the sales team of BLD Mercedes-Benz Huzhou Experience Center. When he first joined the team, it was a big challenge for him to be familiar with the new brand. So, a proactive "learning maniac" started to be active in front of everyone. He studied and discussed with internal trainers, sought advice from excellent colleagues and summarized experience and skills, and used his free time to study vehicle knowledge. With this persistent impetus, Yuan Binbin soon figured out a set of his own service way, more than a year after joining the sales performance has been among the top.
"In everything, we must put customers first, be down-to-earth and sell cars seriously." This sentence is Yuan Binbin as a service heart words, he has been hanging on the mouth. Engaged in star badge consultant for more than 4 years, Yuan Binbin dedicatedly rooted in the sales line, often take the initiative to give up rest time, with full of enthusiasm for work and precise and meticulous service insight, and strive to bring customers a more extreme car buying experience. The trust of customers accumulated over the years has made Yuan Binbin the champion of sales for 2021 and 2022 at the BLD Mercedes-Benz Huzhou Experience Center.
Yuan Binbin, who has grown up to be the best, also understands the difficulties of newcomers. In his daily work, he will help the confused partners around him according to his own experience, patiently analyze the difficulties and give advice. Yuan Binbin said, learning is actually mutual, for others in the process of solving problems, they also benefit a lot.
In addition to his dedication to self-improvement, Yuan Binbin is also a customer-centric person. Talking about his sales experience, Yuan Binbin said that the only way to accurately grasp the core requirements is to understand the needs of customers and really help them solve problems. The service of each customer over the years, Yuan Binbin like a treasure, those satisfied smiling faces and moments of joy, are printed in his heart.
In 2021, Mr. Xu, who was engaged in the construction industry, purchased a car under the reception service of Binbin Yuan and became the owner of BLD. On a stormy day, Mr. Xu's car tires were accidentally damaged at the construction site, and it took some time to wait for a tow truck, and he needed the car urgently because of an emergency. After receiving the call, Yuan Binbin first time in collaboration with the experience center after-sales department to find the temporary use of suitable tires, bring a jack straight to the site. Near the end of the year, the cold wind at the end of the year is more biting, Yuan Binbin braved the rain in the mud for Mr. Xu to replace the tires, a timely solution to the urgent need. The small action that Yuan Binbin seems to be able to do, but deeply touched Mr. Xu.
In the follow-up services such as car knowledge explanation, holiday greeting, special weather reminder, Yuan Binbin showed the customer awareness and professional skills, also got Mr. Xu's high affirmation. Gradually, Mr. Xu and Yuan Binbin became forgetful friends, and Mr. Xu would from time to time share his entrepreneurial story of starting a business from scratch over the past 40 years, and discuss the most suitable models with Yuan Binbin when his friends in the circle had a need for a car. 2022, Mr. Xu once again chose BLD to purchase a new car for his family. When Yuan Binbin was newly married, Mr. Xu even offered his vehicle as the wedding car and offered his blessing in person.
Yuan Binbin is still full of pride when he mentions the praise and appreciation banners he once received from customers. He said that BLD has witnessed many important stages of his life, such as getting married, having children, buying a car and buying a home, and more than that, it has brought him the courage to fight for his future. All this is not only the best return of Yuan Binbin's persistence in practicing "customers are no small thing", but also the original intention of BLD, together with our partners, to focus on customer needs and persistently walk on the road of innovative products and services.
There is no secret to being a down-to-earth person and selling cars seriously. Because time will prove that every minute of effort and persistence has meaning.
Striving for the trickle, set sail for the ideal life.The temperature of BLD is also the epitome of all kinds of cultivators. They all have a common distance called beauty.Those who fly to the moon are not afraid of the dark night, those who seek fragrance are not afraid of thorns, and those who embrace life will never lack a stage. We believe that every sincere investment and every shining contribution will be seen.
Solicitation: BLD Human Resource Center
Source: Binbin Yuan, BLD Mercedes-Benz Huzhou Experience Center
Editor: BLD Brand Culture Department