There is such a group of people, they are always full of enthusiasm, with sweat and footprints, beliefs and original intentions, to practice their dreams and create value. In their ordinary positions, extraordinary and powerful forces burst forth.
In the BLD family, "Honesty, Gratitude, Love, Loyalty, Responsibility, Responsibility" are their characteristics. "Towards Excellence, Detail-oriented" is their service philosophy as always. In society, they carry forward the positive energy of volunteering and caring for public welfare. In their work, they always put "Products and Services Focus on Customer Needs" in the first place with the self-requirement of "Standardized Service, Globalized Standards". In the team, they are the best interpretation of "Common Efforts for Common Success", passing on the value pursuit of "innovation, Breakthrough, Cooperation, Integrity, Efficiency" to everyone around them.
Thriving development is rooted in employees. Look for excellent role models around you, pay tribute to the upward force, and let beauty take root and sprout together.
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Excellent BLD Employees by Your Side Stories
Feiqin Ma
BLD Lincoln Shaoxing Experience Center
Insurance Renewal Specialist
Every second should not be wasted and wasted
Time is never partial, giving anyone 24 hours. But time is also like water in a sponge, there are always people squeezing the last drop, struggling to play the maximum value of limited time. Serious and diligent, responsible and efficient, is the evaluation of people around her. Keeping a sense of tension at all times and breaking a minute into two halves is the working condition she has always maintained, and she is Feiqin Ma, the renewal specialist of the after-sales service department of BLD Lincoln Shaoxing Experience Center.
At the beginning of 2019, Feiqin Ma joined the BLD family as a renewal specialist at Lincoln Shaoxing Experience Center. Feiqin Ma is comfortable with the tedious renewal work that seems to be boring to others. Every day, she makes dozens or even hundreds of calls in an orderly manner, answering questions for customers in need, patiently helping them solve various car insurance problems and providing suitable renewal solutions. At the same time, she flexibly use the digital system, draw visual reports, and set aside a fixed amount of time at the end of each day to summarize and review, analyze key customer concerns, sort out response ideas, and refine and optimize the after-sales experience from the customer's perspective. When asked why she can quickly make the complicated work solid and effective, Feiqin Ma replied, "Those auto insurance terms and conditions, key data, have been in my head for a long time."
The only way to harvest is to sow, and Feiqin Ma's hard work and diligence has borne fruit. Since she took over the insurance work, the average number of renewals per month in the Experience Center has continued to grow, and from October 2022 to January 2023, the monthly completion rate exceeded 180% for four consecutive months. Feiqin Ma won the honorary title of BLD Lincoln Shaoxing Experience Center's monthly insurance star for three consecutive months, and her business strength was fully affirmed.
Who would have thought that such a goal-oriented renewal professional, who had been working as a clerk before, would be able to open up her infinite possibilities at BLD by chance? When Feiqin Ma first entered the business, she was at a loss and confused in the face of a lot of professional knowledge and a new working model. But if she was not familiar with it, she spent more time to refine it, and if she did not adapt to it, she spent more time to adjust it. With persistence and perseverance, she delivered a satisfactory answer for herself.
It is not an exaggeration to say that Feiqin Ma is a "master of time management". In her daily work, she strives for every second and tries her best to fill up every moment. Whether you want to drink water, or eye fatigue, will stay up a little, and then stay up a little, until the completion of their own satisfaction with the progress to rest. In order to save time, she insists on bringing her own lunch and returns to her work station at the first opportunity after a quick meal and immediately enters the working state. Because this way, she can make full use of the rest time of the customers at lunchtime, put into the report work, update and organize the data in time to prepare for the tasks in the afternoon.
In addition, Feiqin Ma also sets her own daily targets, breaks down the monthly plan to each day, and gives herself a sigh of relief only after achieving them. Even if she is resting or not feeling well, as long as the customer needs, she will immediately adjust her status and switch to active communication mode, so she often gets good comments from customers.
The pursuit of perfection and attention to detail has always been the service philosophy of BLD, and it is also the small belief that inspires Feiqin Ma to keep moving forward with practical actions. As one of the leaders in dealing with customers, she has served every customer who trusts Polytechnic with what she has learned in the past four years, and her drive for self-improvement and self-improvement has also infected people around her. Sharing interesting stories of work and life with each other, lending a helping hand to colleagues in difficulty as much as we can, sincerity is not only the sincerity to customers, but also the cornerstone for BLD Lincoln Shaoxing Experience Center partners to move forward together.
If water flows long, it can penetrate the stone. Seemingly simple things, repeated a hundred times, a thousand times, is not simple, seemingly ordinary positions, revealing a little shimmer, is not ordinary.
Striving for the trickle, set sail for the ideal life.The temperature of BLD is also the epitome of all kinds of cultivators. They all have a common distance called beauty.Those who fly to the moon are not afraid of the dark night, those who seek fragrance are not afraid of thorns, and those who embrace life will never lack a stage. We believe that every sincere investment and every shining contribution will be seen.
Solicitation: BLD Human Resource Center
Source: Yongfang Bao, BLD Lincoln Shaoxing Experience Center
Editor: BLD Brand Culture Department