Since December 1st, 2022, BLD has taken the lead in launching the first-ever 7X24H full-time car service in Hangzhou, with an innovative service model for luxury car 4S shops, breaking the traditional limitations of time and space for car maintenance and repair, and providing users with comprehensive car maintenance services such as all-day pick-up and delivery, maintenance and repair, and road rescue, as well as online life butler services. As the day and night service continues, the convenient experience never ends, so what surprises does BLD's 24-hour car service bring? Let's enter the stories that happened at night and feel the uninterrupted warmth and beauty of BLD 24 hours.
Time and distance, we don't have to worry about them
During the day, the car is always busy, and on weekends, it's difficult to find time for maintenance. This has always been Mr. Huo's car usage trouble. In December 2022, BLD officially launched its 24H car service in Hangzhou. Mr. Huo immediately contacted BLD Jaguar Land Rover Xiaoshan Experience Center service advisor, Peng Hao, hoping for pick-up and delivery for vehicle maintenance.
On the evening of December 7th, after Mr. Huo finished using his car, BLD 's pick-up service arrived as scheduled. The workshop technician carefully inspected the vehicle and efficiently carried out maintenance work. Any small problems discovered during the process were explained and communicated with Mr. Huo by the service advisor, and promptly arranged for delivery after maintenance. Through this process, Mr. Huo became a loyal customer of BLD 's 24H car maintenance service. Sometimes, he jokes, "Time and distance, we don't have to worry about them. BLD has already taken care of everything for us."
Special memories make unforgettable moments even better
On the night of December 18, 2022, the highly anticipated World Cup final was a thrilling event for every soccer fan. How could a night of watching the game with a few friends be complete without delicious food? Therefore, Ms. Wang booked the 24-hour customized World Cup package from BLD and waited for the food to arrive.
Late at night, just before the start of the game, BLD Jaguar Land Rover Xiaoshan Experience Center sales consultant, Wu Danping, delivered the customized package. The exquisite leather basket contained selected black label ham, caviar, wine, and fresh fruits from Bseller, as well as a special Qatar World Cup mascot figurine, which instantly heightened the atmosphere of the game.
The surprise delivery that exceeded expectations earned praises from Ms. Wang, who said that this unforgettable night became even better with this special memory.
Thank You, the "Timely Rain" on New Year's Eve
At 1:30 am on December 31, 2022, the sharp sound of the phone broke the silence, and Zhang Congcong, the 24H on-duty technician of BLD Mercedes-Benz Xiaoshan Experience Center, answered the phone. While listening to Mr. Jia's urgent description of the accident of a sudden puncture on the other end of the phone, he quickly prepared the tools, drove to the accident site 60 kilometers away from the experience center in Haining.
Before the call, Mr. Jia had already tried to call four other 4S stores nearby. On the New Year's Eve, he was shrouded in a complex mood of confusion and despair. Upon arrival, Zhang Congcong quickly replaced the spare tire and carefully reminded Mr. Jia of winter driving precautions before returning to Xiaoshan, which was already 4 am.
Mr. Jia's car was not purchased from BLD, but he was connected with BLD's 24H car service. As Mr. Jia said, fate is sometimes indescribable. The arrival of the "Timely Rain" on New Year's Eve brought him moved, and he believes that he will not forget it for a long time.
"Fixing" the car, healing the emotions
On the evening of February 16th, after a busy day, Mr. Chen was preparing to go home. After getting in the car, he found that the engine malfunction light on the dashboard was on. Thinking that he had to drive to another city for a business trip the next day, Mr. Chen was extremely anxious.
In this moment of urgency, Mr. Chen went to the BLD Mercedes-Benz AMG & Maybach Experience Center for help. Upon arrival, the service advisor, Jiang Zijing, warmly welcomed Mr. Chen and offered him a cup of warm tea to calm his nerves. At the same time, the professional after-sales technician quickly began a series of checks and soon identified the problem with the throttle body carbon deposition. During the wait, the service advisor patiently comforted Mr. Chen, and time passed quickly during their chat. The troubleshooting was successfully completed in just over an hour, and Mr. Chen's anxious heart finally came to rest.
"You will find that they not only pay attention to the car, but also take care of and heal your emotions. It feels very heartwarming," Mr. Chen said with a smile as he left.
Whether it's the heartfelt smiles or the heartfelt gratitude, the satisfaction and recognition of each customer make BLD 24H auto service more meaningful and bring strength to those BLD people who stick to the night and win customers' trust with solid skills.
"To be honest, the night shift is still a bit hard, but the process of actually solving problems for customers, getting exercise and accumulating a lot of practical experience at night, I think these gains are worth it."
--Jiang Zijing, Service Consultant, BLD Mercedes-Benz AMG & Maybach Customization Center
"Many people are not available until the evening. Some customers came to see the car after working overtime, I thought they must be hungry after working so hard, so I prepared food in advance, and the customers were very touched and chose us. In fact, no matter day and night, good service is what makes people run in both directions."
--Shiqi Huang, Sales Consultant, BLD Mercedes-Benz Xiaoshan Experience Center
"The race against time is really growing. There was a time when the customer's vehicle broke down but he was in a hurry to use the car that night, so I quickly coordinated with the master on duty to overhaul the car overnight and followed the tension throughout the whole process. But when the car was returned, his happiness gave me a sense of accomplishment."
-- Shang Hongdan, Service Advisor, BLD Jaguar Land Rover Hangzhou Experience Center
"It's very efficient at night, and I also use my free time on duty to learn knowledge and improve my skills on my own. I believe that when effort becomes the norm, life is full of hope."
--Wang Zhaotao, 24H on-call technician, BLD Jaguar Land Rover Xiaoshan Experience Center
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There is a way to save time and a way to save heart. To create a more convenient and efficient, the ultimate comprehensive all-weather service experience is the original intention of BLD to break through the routine and implement 7X24H full time car service. In the past three months, BLD has gained too many heart-warming moments and sincere praise. In the future, BLD will further extend its service depth around new car test drive, car wash and beauty, new media live broadcast, etc., and continue to spread the temperature and footprint of 24 hours to more cities and more people with richer 24H auto service and diversified retail scenes. No matter day or night, BLD is "hardcore" to accompany.