There is such a group of people, they are always full of enthusiasm, with sweat and footprints, beliefs and original intentions, to practice their dreams and create value. In their ordinary positions, extraordinary and powerful forces burst forth.
In the BLD family, "Honesty, Gratitude, Love, Loyalty, Responsibility, Responsibility" are their characteristics. "Towards Excellence, Detail-oriented" is their service philosophy as always. In society, they carry forward the positive energy of volunteering and caring for public welfare. In their work, they always put "Products and Services Focus on Customer Needs" in the first place with the self-requirement of "Standardized Service, Globalized Standards". In the team, they are the best interpretation of "Common Efforts for Common Success", passing on the value pursuit of "innovation, Breakthrough, Cooperation, Integrity, Efficiency" to everyone around them.
Thriving development is rooted in employees. Look for excellent role models around you, pay tribute to the upward force, and let beauty take root and sprout together.
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Excellent BLD Employees by Your Side Stories
Kaile Luo
BLD Mercedes-Benz Changxing Experience Center
Used Car Specialist
Collet heart with sincerity
It is said that people will meet millions of people in this life, only a few will become special. But for Kaile Luo, a used car specialist at BLD, the daily work is not only contacting all kinds of cars, but also a special and meaningful story.
In 2022, Kaile Luo joined BLD as a member of the used car team at BLD Mercedes-Benz Changxing Experience Center. The drive and enthusiasm of a young man makes him always immersed in the position he loves. Keeping market sensitivity, not letting go of every car source clue, field view research and judgment, all-round identification and evaluation ...... Kaile Luo always uses the sincerity from the heart to answer the questions and solve the problems for every customer who has the need to sell a car, he said: "In fact, what I do is not just the work of collecting cars, but the work of collecting sincerity, collecting trust and collecting stories with sincerity. Collecting trust, collecting stories work."
All insights are the product of accumulation, and Kaile Luo has likewise experienced the process from practice to walk. At that time, not long after he started, he went to the county several dozen kilometers away to carry out the task of collecting cars. It was an old and dusty vehicle, and it was not difficult to see the traces of the twenty years from the appearance. The car belonged to Wu's father, who passed away suddenly some time ago, and the car had not been driven again. According to the procedures and standards, Kaile Luo and Sister Wu methodically pushed forward with the collection of the car. Until the moment of signing the contract, looking at Sister Wu who was sobbing with her back to herself, Kaile Luo was at a loss for words. After completing the whole process, Wu expressed her apology to Kaile Luo for losing her temper. That day, Kaile Luo drove back with Wu's father's vehicle, his heart was full of sadness.
Since then, Kaile Luo also has a deeper experience and feelings about his work. This old car, which was cold in his perception, was the partner of Wu's father who paid for the family and fought side by side, and it was also the carrier that witnessed Wu's growth and was full of warm memories, and now Wu's heavy thoughts about her father. Since then, Kaile Luo not only keeps an eye on the vehicle, but also learns more about the people and stories behind the car, and considers the customer thoroughly from heart to heart.
The customer, Auntie Li, planned to sell her used car for many years, and reached a preliminary intention after a preliminary communication and inspection of the car. As Auntie Li's family lives far away, Kaile Luo came to visit her personally as usual. After some exchanges, Auntie Li still had some concerns. So, Kaile Luo listened carefully to her needs and concerns, and patiently explained the market and analyzed the condition of the car for her, and this professional and serious energy made Auntie Li a little relieved.
At mealtime, the enthusiastic Auntie Li invited Kaile Luo, who had come a long way, to stay for a casual dinner. At the dinner table, Kaile Luo chatted with Auntie Li, who also took the initiative to share her hard work over the years, and she saw her past self in a young man like Kaile Luo who insisted on his dream. After the meal, Kaile Luo did his best to coordinate internally and externally, and finally got Auntie Li's approval.
In order to better help Auntie Li for the release of the transfer procedures, Kaile Luo continued to accompany the whole process. The next day, Kaile Luo repeatedly ran back and forth between the DMV and the bank, and was busy to properly resolve all matters for Auntie Li. After a few days, Auntie Li and Kaile Luo have become both teachers and friends, and Auntie Li will also give valuable life insights from time to time. On the occasion of parting, Kaile Luo remembered that Auntie Li had mentioned the new car intention model, but also thoughtfully accompanied Auntie Li to other brands to help see the car.
Thinking that the matter was over, Auntie Li contacted Kaile Luo again a week later. Out of trust and reassurance of BLD's service, she changed her intention brand and hoped to purchase a new car at BLD Mercedes-Benz Changxing Experience Center. On the day she picked up the car, Auntie Li left tears of excitement when she took a photo with the old car and the new car. She said that the old car had been with her for ten years, and she was very emotional as she said goodbye to the past and welcomed the new journey at BLD.
A true master will always have the heart of an apprentice. This is the motto of Kaile Luo and his growth goal. Full of sincerity and humility, Kaile Luo is trying to enter every story with warm service and sincerity of thinking what customers think and worrying what customers worry.
A car is never a simple tool for transportation, but a partner, a family member, and a journey of life. BLD will also tirelessly focus on customer needs, with this one touching story, accumulate more power to build a better life.
Striving for the trickle, set sail for the ideal life.The temperature of BLD is also the epitome of all kinds of cultivators. They all have a common distance called beauty.Those who fly to the moon are not afraid of the dark night, those who seek fragrance are not afraid of thorns, and those who embrace life will never lack a stage. We believe that every sincere investment and every shining contribution will be seen.
Solicitation: BLD Human Resource Center
Source: Kaile Luo, BLD Mercedes-Benz Changxing Experience Center
Editor: BLD Brand Culture Department