There is such a group of people, they are always full of enthusiasm, with sweat and footprints, beliefs and original intentions, to practice their dreams and create value. In their ordinary positions, extraordinary and powerful forces burst forth.
In the BLD family, "Honesty, Gratitude, Love, Loyalty, Responsibility, Responsibility" are their characteristics. "Towards Excellence, Detail-oriented" is their service philosophy as always. In society, they carry forward the positive energy of volunteering and caring for public welfare. In their work, they always put "Products and Services Focus on Customer Needs" in the first place with the self-requirement of "Standardized Service, Globalized Standards". In the team, they are the best interpretation of "Common Efforts for Common Success", passing on the value pursuit of "innovation, Breakthrough, Cooperation, Integrity, Efficiency" to everyone around them.
Thriving development is rooted in employees. Look for excellent role models around you, pay tribute to the upward force, and let beauty take root and sprout together.
Excellent BLD Employees by Your Side Stories
Ma Fengqin
BLD-me Lincoln Shaoxing Experience Center-Service Advisor
With a little bit of service, cohesion of long-term recognition
Obsessed with the accumulation of little drops, committed to the love of the post, she is full of enthusiasm and sincere service, harvesting real fruitful results and customer satisfaction, she is BLD-me Lincoln Shaoxing Experience Center service adviser Ma Fengqin.
In 2020, Ma Fengqin joined the BLD family and became a member of the after-sales service department of Lincoln Shaoxing Experience Center. With many years of experience in the automotive industry, she quickly got the hang of things after intensive professional training and self-study, and has maintained leading performance. Early graduation, Ma Fengqin give up the relative leisure of clerical work, out of love for the car, she firmly chose to put down roots in the field of automotive after-sales service, to now has 13 years. Long-term accumulation of precipitation, Ma Fengqin handle all the work has been easy, but she still take every day as the first day of participation in the work, full of energy, full of energy, to obtain colleagues and customers unanimous praise.
No job is too small, vehicle reception, maintenance docking, invitation reminders, customer maintenance…Everything Ma Fengqin strives to do thoroughly and practically. Every day, she will take time to take stock of the review, and in the team to exchange and discuss, summarize and improve. In Ma Fengqin's opinion, it is not enough to just do your job well, only sincerity can move people's hearts, so she will put herself in the shoes of the customer to understand what they need, and continue to refine the service and improve the experience. For example, the top customer information does not miss each item of work, such as clearly remember the customer's license plate and past maintenance, with small details of the service to warm customers, and slowly cohesion of long-term recognition.
Since the launch of BLD-me Membership Club, Ma Fengqin has understood the core service rights and actively participated in the development of the membership business.BLD-me Club integrates global high-quality resources, provides high-quality products and butler-type exclusive services, and brings convenience and creates value for the member's family. Insight into the actual needs of customers, Ma Fengqin accurate analysis, patience and answer questions, personal promotion results in the Group repeatedly ranked first. In addition, she actively shares member communication tips in the team and helps other partners with her personal experience, so that more users can enjoy a better car life.
Even during the rest time, Ma Fengqin also immersed in the work, for customers to solve the problem of car maintenance and use of the car. Service adviser work is fragmented and busy, in order to make lunch time to receive customers into the store, Ma Fengqin choose to bring their own food, free time to eat a few bites quickly; many times, so busy that they miss meals, empty down has been two or three o'clock in the afternoon. Conscientious and responsible, efficient execution, let her time and time again for themselves, for the team to deliver excellent answer sheet, July, August Ma Fengqin pick up the number of units exceeded 250 units, the personal value of the completion rate of 150%, many times won the BLD-me Lincoln Shaoxing Experience Center Monthly Service Star honorary title, the business strength has been fully affirmed.
In the view of people around her, whether it is a phase of high-intensity pressure, or busy multi-tasking, Ma Fengqin is always unobtrusive, where to hit, excellent completion of the task. The love of the cause, but also into her daily source of work momentum, good thinking, willing to share, refine and polish the quality of service, their own valuable insights to colleagues around, go hand in hand, and grow together.
Some people stick to their original intention, while others chase for their love. On the road of adhering to the original intention and chasing the love, Ma Fengqin, like every diligently striving BLD person, uses the power of stars and points to make the life of people and cars better together with BLD. Focusing on the operation of global high-quality products and services, and committing to creating a "people-car-life" ecosystem for high net worth users, BLD has always been full of warm service to live up to every love of yours and mine.
Striving for the trickle, set sail for the ideal life.The temperature of BLD is also the epitome of all kinds of cultivators. They all have a common distance called beauty.Those who fly to the moon are not afraid of the dark night, those who seek fragrance are not afraid of thorns, and those who embrace life will never lack a stage. We believe that every sincere investment and every shining contribution will be seen.
Solicitation: BLD-me Human Resource Center
Source: Bao Yongfang, BLD-me Lincoln Shaoxing Experience
Editor: Zhang Rongrong
